Ricco de Blank | TEDxTokyo 2009
People love working for Ricco DeBlank. Two years after he took over the Ritz-Carlton Osaka in 2003, for example, an industry survey ranked it as Japan’s most preferred hotel employer. Travel and linguistic skills have honed Ricco’s acute sensitivity to the needs of employees and customers: he has visited over a hundred countries, and speaks five languages fluently. He has handled Ritz-Carlton properties in Indonesia, China, Egypt and elsewhere, and opened hotels in Florida and Europe. Now the general manager of the Ritz-Carlton Tokyo and The Park Residences, Ricco is often called on describe how he had made Ritz-Carlton hotels the finest in Japan.